Unless you have a separate agreement with Zing, or except as provided below, refunds may be made if requested and approved by Zing within 30 calendar days from the date of purchase on the invoice for a refund or credit of the purchase price paid. After the 30-Day period, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first 30 days after their purchase to ensure it meets your needs.

Products like Setup Fees, Customizations, Domains, and Phone Numbers, Regulatory Charges and Usage Fees are final sale and cannot be returned or refunded.

Note that your refund or credit may be reduced by the cost of unbilled phone, email and Ai services used during the billing period fees. Any products returned to Zing without prior authorization from Zing will be considered an unauthorized return, and you will not receive a refund or credit for the product and Zing will not ship the product back to you.

All approved returns must be received by Zing within 7 calendar days of the return approval date, otherwise, the amount of the refund or credit may be reduced or eliminated.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days.